Terms and Conditions

Cancellation policy:

Card details are required at the time of booking appointments and can be made via telephone or through our online booking system. A non-refundable appointment fee is required to secure all appointments. Cancel for free up to 24 hours ahead, otherwise you will be charged 50% of the service price for late cancellation or 100% for not showing up. Consultation is free of charge, however, if cancelled within 24 hours or no show to your appointment, £50 charge will be charged from your account.

Appointment Times:

Upon your first visit, please complete a Client Consultation Form which will be send to you by email. Please arrive few minutes before your appointment time. We advise that late arrival to your appointment may result in the treatment time being reduced or cancelled if the treatment cannot be carried out within the time available, however full payment for the treatment will be required.

Completion of the Client Consultation Form will automatically subscribe you to our newsletter, should you not wish to be contacted, please advise a member of the team. We do not share your information with any third parties.

Gift vouchers:

Validity Period - Gift vouchers purchased from Luxe Skin Lab are valid for a period of  12 months from the date of purchase unless otherwise specified.

Non-Refundable - Gift vouchers are non-refundable and cannot be exchanged for cash or any other form of monetary value.

Transferability - Gift vouchers can be transferred to another individual at the discretion of the purchaser. However, once transferred, the new recipient assumes all rights and responsibilities associated with the voucher.

Redemption - Gift vouchers can only be redeemed for goods or services offered by Luxe Skin Lab and must be presented at the time of redemption.

Lost or Stolen Vouchers - Luxe Skin Lab is not responsible for any lost or stolen gift vouchers. It is the responsibility of the voucher holder to keep the voucher in a safe and secure location.

Expiry Date - After the expiry date, gift vouchers become null and void, and Luxe Skin Lab will not be liable to honour any expired vouchers.

No Replacement - Lost, stolen, or expired gift vouchers will not be replaced or refunded by Luxe Skin Lab. 

Additional Terms - Additional terms and conditions may apply to the use and redemption of gift vouchers, and these terms are subject to change without prior notice.

By purchasing and/or using a gift voucher from Luxe Skin Lab, you agree to abide by these terms and conditions. If you have any questions or concerns regarding gift vouchers, please contact our customer service team for assistance.